How your order gets from our vault to your door.
Last updated: July 2026
Orders are processed once payment has fully cleared. Depending on the payment method, clearing may take up to 5 business days (personal checks may require additional hold time). Once payment has cleared, orders typically ship within 5–7 business days. Processing times are estimates, not guarantees, and may be extended during periods of high market volatility or carrier disruption.
Orders ship via insured carriers selected at our discretion (typically USPS Registered Mail, UPS, or FedEx). All shipments are insured through transit and delivery at no additional charge. For your protection, all shipments require an adult signature upon delivery. We do not ship to P.O. boxes, freight forwarders, or addresses that cannot accept signature delivery.
For your security, all orders ship in plain, unmarked packaging with no reference to coins, precious metals, or National Coin Group visible on the exterior.
Title and risk of loss pass to you upon the carrier's confirmation of delivery to the shipping address provided at the time of purchase. National Coin Group is not responsible for loss or theft occurring after confirmed delivery, including packages signed for by other members of your household or left pursuant to your instructions to the carrier.
Please inspect your order against your invoice within 48 hours of delivery and report any discrepancy, damage, or shortage by calling 954-839-9880 immediately. Claims reported after 48 hours may not be eligible for resolution. Do not discard packaging until your order has been verified, as original packaging may be required for a carrier insurance claim.
Carrier delays, weather events, and other circumstances beyond our control may extend delivery timelines. Shipping delays do not constitute grounds for order cancellation or price renegotiation, as your price was locked at the time of your confirmed phone purchase.
For any shipping question, call 954-839-9880 or email info@nationalcoingroup.org.